Patient app

Delete your Medelu account

You can delete your account whenever you want, from the app or by writing to us. This page says how, what disappears, and what has to stay.

From the app

Sign in, then open Settings, Account Settings, More Account Settings, and tap “Delete Account”. The deletion starts from your device: it needs no approval from us.

Without the app

If you no longer have access to the app or to your phone, write to [email protected] from the e-mail address of the account. We delete the account and confirm it to you in writing.

What is deleted

• Your profile and your credentials.
• Your delivery addresses and your contact details.
• Your order history as it appears in the app.
• Your exchanges with pharmacies in the app's messaging.

What is kept, and why

Your personal data is deleted or anonymised when the account is deleted, except where the law requires it to be kept. One case only:

• The pharmacy that dispensed a product to you keeps the records that pharmaceutical regulation requires of it. For those records the pharmacy is the controller, not Medelu.

Those records serve that purpose and no other. Nothing in them is exploited, sold or monetised.

Orders under way

An order already paid for, being prepared or already out for delivery when you delete the account, is carried through by the pharmacy. What was owed before the deletion stays owed, both ways: payment for an order you placed, and equally a refund a pharmacy owes you.

Your other rights

Access, rectification, portability, objection: write to [email protected]. Every access to your data is attributed, justified and logged. You may at any time refer the matter to the National Commission for Data Protection (CNPD), 15, boulevard du Jazz, L-4370 Belvaux, www.cnpd.lu.

LAST UPDATED: SEPTEMBER 2026 · YMA MEDIA LUXEMBOURG SARL-S · [email protected]