Documentation Available

The sealed parcel and the hand-over

Sealed, checked, traced: the parcel is closed at the pharmacy and is only opened in the hands of the right recipient.

Sealed parcel, invisible contents. Sealed at the pharmacy, per patient; only the name, address and order number appear on the outside. A slip countersigned by the responsible pharmacist accompanies each parcel; the seal is checked at handover.
The drop-off, documented. For non-prescription products, the parcel is left at the patient's door, or at the sheltered spot they indicated in the app. The drop-off is documented by a time-stamped photo and notified at once; the parcel stays sealed until then.
Failed delivery. Address not found, no access, drop-off spot unusable: the courier contacts the patient, then the parcel returns to the pharmacy. The European serialisation regulation (2016/161, art. 13) already bounds the return: reactivation within ten days at most, on the same premises, and only if the medicine has not been dispensed.
A custodian mandated by the pharmacy. A courier under contract and under the pharmacy's control, or a member of its staff: the person who takes charge of the parcel delivers it themselves, with no relay transfer, no hub sorting, no automated locker.

First-phase proposals, out of caution: temperature-sensitive products included once the cold chain is validated with temperature logging; narcotics and psychotropics excluded, their distinct regime to be assessed separately, never by analogy.

SOURCES · REGULATION (EU) 2016/161, ART. 13 AND 25 · SUÁREZ-CASILLAS ET AL., FARM HOSP, 2025 · DIAZ ET AL., THE LANCET PRIMARY CARE, 2026